- Which clothing size should I get ?
Some of our items fit true to size and some are oversized. We recommend you take a look at the product page of the item you're interested in for specific sizing information.
- How can I get more information about a specific product ?
Get in touch with us via mail when you desire more information about a product. We are happy to help!
- My purchased item is damaged, what should I do ?
We’re sorry that the item that you purchased is damaged. You can contact us via mail and we'll provide you with a solution as soon as possible. Please do not send damaged items back to us without contacting us first. You will need an authorization code to ship back a damaged product.
- How do I take care of my items ?
All items in our collections come with a care label. We strongly recommend you to always follow the instructions on this label. If you have additional questions or you want further advice, please get in touch with us via mail.
Orders & Delivery
- I didn't receive an order confirmation. What should I do ?
It can take up to two hours after you have placed your order for you to receive the confirmation email. Please also check your spam inbox.
If the payment has been processed and you haven’t received a confirmation email after two hours, please get in touch with us via mail.
- I've just placed an order, is it still possible to modify or cancel my order ?
If you wish to modify or cancel your order, please contact us immediately. We will look into the status of your order and try our best to help you.
Once your order is picked, it’s no longer possible to cancel or change the order. Please refuse the package at the door upon delivery. It will then be returned to our warehouse at our expense. Once the return has been processed in our warehouse, we will process your return and your purchase amount will be refunded.
- I made a mistake with my shipping address. What should I do ?
When you accidentally filled in the wrong address, please contact us as soon as possible. We will try our best to solve this issue for you. Please note that the delivery of your package may be delayed.
- What is the current status of my order ?
Right after you've placed an order, you will receive a confirmation email. Your order will be processed as soon as possible. Once your order is ready to be shipped, you will receive an additional email with the tracking information. You can use this information to track the shipment of your order until it is delivered.
- I am expecting a parcel but it has not been delivered. What should I do ?
We’re sorry to hear that your parcel hasn’t been delivered yet, but don’t worry! Always check the tracking link you've received via email. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address.
Is the delivery address correct and is the estimated delivery time unchanged? Then please check your email to see if you received a note from your shipping company. The package may have been delivered to your neighbours’ or your delivery window may have been rescheduled.
In case there is an issue with the delivery of your order or your parcel has not been delivered, please get in touch with us via mail. We will look into the whereabouts of your parcel to ensure a quick delivery.
- What is the delivery time of my order ?
The estimated delivery time depends on the country. As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number.
- Where do you deliver ?
We ship all our products worldwide.
- What are the shipping costs ?
Shipping costs depend on the country of destination and on the total weight of your order. Shipping costs are calculated at checkout.
For more details please check our Shipping page.
- Do I have to pay customs or import duties ?
If you place an order outside the EU, customs charges may apply. For orders placed in countries inside the EU, there are no customs charges.
- How will my order be shipped ?
We will ship your order in a polybag or in a box, depending on the size and number of items that are in your order.
- What is your returns policy ?
Our returns policy allows you to return products unused within 30 days of receiving them. You can open the parcel and check the contents. Once we've received your returned item(s), we will refund the purchase amount as soon as possible. Returns will only be accepted when items are unused, unwashed, with all original Wasta labels attached and in the original packaging.
For hygiene reasons, underwear briefs, bodies, swimwear and pierced jewellery cannot be returned or exchanged unless they are damaged. We don’t accept returned socks if the packaging has been opened.
- How can I return an order ?
You have 30 days to return your order after receiving it. Orders must be returned unused and in the original packaging still attached. Furthermore, items have to be unwashed and with all labels still attached. Return costs are not covered by Wasta.
Fill in the merchandise return form and add it to the parcel. If you don’t have a return form, you can send us an email at firstname.lastname@example.org. Then attach the return sticker to the box. Please be aware that the sticker is not a prepaid return label. You will have to pay for the return costs.
The order is ready to be returned. Please go to your preferred postal service point and ship the box to:
3, RUE DE L'ECHELLE
After shipping your return, you should receive a receipt with a tracking code so you can track the shipment. Please hold onto this receipt as it is your proof of shipment. To ensure the arrival of your return, we strongly recommend sending the parcel by registered mail. If the return is not shipped using registered mail, Wasta cannot be held liable for missing items.
Once we have received your return, we will do our best to process it quickly.
- When can I expect my refund ?
We will refund your return as soon as possible and at the latest within 14 days of receiving your return. We always refund your money to the bank account, credit card or PayPal account that was used to place the order.
- What are the costs to return an item ?
The costs of a return differ based on the shipping company and country that you ship it from. Please check with your local post office for current pricing.
We strongly recommend you that every item is returned using registered mail. If the return is not shipped using registered mail, we cannot be held liable for missing items. Also, hold on to the tracking code of your return until your return is processed.
Please note that return shipments are at your own expense.
- My purchased item is damaged. What should I do ?
We’re sorry that the item that you purchased is damaged. You can contact us via mail and we will provide you with a solution as soon as possible. Please do not send damaged items back to us without contacting us first. You will need an authorization code to ship back a damaged product.
Contact our Customer Service Team
Your customer service team is available to assist you with your orders. You can send an e-mail to email@example.com.